Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at mehdiraza45600@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at mehdiraza45600@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at mehdiraza45600@gmail.com.

Absolutely. Here’s a clear, professional Refund & Return Policy you can use on your website:

Refund & Return Policy

At Basant Shop, we value our customers and strive to provide high-quality products and services.

No Refund & No Return Policy

All purchases made through our website are final and non-refundable. We do not accept returns or exchanges once an order has been confirmed.

Advance Payments

Any advance payment or deposit made toward an order is strictly non-refundable, regardless of the reason for cancellation.

Once an order has been confirmed and payment or advance has been received, the customer cannot request a refund, cancellation, return, or exchange.

Damaged or Incorrect Products

If you receive a product that is damaged or incorrect due to an error on our part, please contact us within 24 hours of delivery. We may review the issue and, at our discretion, provide an appropriate resolution.

Any claim must be supported by clear photographs or video of the package and product.

Order Cancellation

Orders cannot be cancelled after confirmation. Any advance payment made for a cancelled order will not be refunded.

Important

By placing an order with Basant Shop, the customer acknowledges and agrees to this No Refund, No Return, and No Exchange Policy, including the non-refundable nature of advance payments.

Basant Shop reserves the right to amend this policy when necessary.